At this stage we do not have eftpos or credit card facilities except for bookings via our online booking system, so please ensure you have cash or cheque (travellers cheques accepted)! Thank you.

Deposits are required for one-off group or corporate bookings. The amount to be determined at a rate of 20% of the estimated total value of the service or a figure agreed by both parties.

Booking agents and tour operators may take a deposit being enough to cover the agreed commission or take the full fees if they issue the purchaser with a voucher for the full amount. This voucher must be produced as evidence of the purchase prior to the service commencing. The voucher number will then be quoted on a monthly invoice to the issuer for payment by the 20th of the following month.

This excludes Christchurch and Canterbury marketing who direct credit all purchases made through them on a fortnightly basis, less the agreed commission.

Cancellation must be made at least one week prior to the service for corporate clients, unless due to inclement weather conditions, where notification must be received at least 2 hours prior to the agreed commencement time of the service. Cancellation by private clients is also required at least two hours prior to the agreed time of commencement or as agreed by both parties.

Clients that have booked our services and do not arrive at the appointed time or within half an hour of that time will forfeit any deposit already paid and incur a further charge for the balance of the service. Where no deposit has been paid the clients who do not arrive for the service that they booked will be invoiced for the full amount.

No refunds will be given if clients do not arrive.
Refunds will only be given where the service is paid for in advance and notification of the cancellation has been received in accordance with the cancellation policy.

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